The terms and conditions (“Terms”) contained within this page relate to your rights and obligations in relation to this website, located at www.scentinabox.co.uk (“Site”) and any goods purchased through the site. Please read them carefully! You may have other rights granted by law and these Terms do not affect those. If there’s anything you don’t understand, then please contact us and we’ll be happy to help!
This Site is operated by Scent In A Box located at Castlemartin, Ingleby Barwick, TS17 5BA
We reserve the right to amend theses terms at any time without prior notice. Any changes will be posted to this page and will take effect immediately. By continuing to use the site you are bound by these terms.
The content within this site is owned in its entirety by us – so you’re not permitted to reuse any parts of it or to distribute any content for any purpose other than personal viewing and the printing of individual pages. We reserve the right to restrict, terminate and suspend anyone from using this site.
This site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to dispatch of such goods.
By submitting your order you’re offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to third-party couriers).
We are not obligated to fulfill your order and supply your goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we dispatch to you the goods which form your order. We reserve the right to reject your order at any time.
The specifications, sizes, images, descriptive content and advertising published by us or contained on our site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only: they do not form part of the Terms. Actual colours may differ due to your own monitor settings, over which, of course, we have no control!
All pricing is subject to change without notification. Any such changes will be effective immediately on publication to the site
If there is an issue with your order, we must be notified within 7 days of receipt.
It is down to the individual ordering to ensure the image does not have any imperfections. If there is a blemish that needs removing please state this while ordering. We will not remove anything unless asked.
If a parcel is deemed lost then our policy is to reprint the order not refund it, no exceptions. Our couriers deem a parcel lost after 14 working days. Therefore, we cannot replace order until those 14 days have passed.
All our products are CPL compliant & provide the correct information on each product which has been hand poured, with correct address.
All prices are the responsibility of us. We reserve the right to change them at any time. All prices include V.A.T at the current rate. We reserve the right to amend the V.A.T aspect of the prices if this changes from its current rate. Any offers or promotions are run at our discretion and are valid until the date shown or until we decide to cancel them. We reserve the right to amend or cancel any offers or promotions at any time. Any offer or promotion is only for canvas purchases unless otherwise stated.
Any special offers will be made clear on our website and are subject to change at any time.
It is our aim to dispatch all orders received before 3pm on Mondays to Thursdays within 48 hours of receiving the order. We reserve the right to withdraw this offer at any time or change it in any way we require without prior notice.
Any changes take effect immediately on publication to this site.
Saturday, Sunday and Bank Holidays are not included as working days.
Exact delivery dates and times are not provided. Deliveries are dispatched using a 3rd party courier.
Dispatch timescales may extend during busy sale periods, please allow for a longer for delivery during those times.
We currently use Royal Mail and DPD Local as our couriers and reserve the right to change this without prior notice.
Delivery dates and times are for the mainland UK. Offshore deliveries are subject to longer shipping times.
We cannot be held responsible for the actions of our couriers and any delays that are incurred due to their actions. Should an order arrive later than expected due to delays incurred by our third party couriers, we will not refund the order. It is up to the customer to allow for potential delays when ordering. We also recommend ordering with plenty of time to avoid disappointment.
Once the item has left our premises, the delivery address cannot be changed.
All copyright and intellectual property rights existing in our designs and products and in the content of the site is the property of us. Any designs where a third party has be credited with copyright will remain property of the third party with all rights reserved. By your use of the site and agreement to the Terms, you agree that you are the copyright owner, or that you have express written permission from the copyright owner, for any images you supply to us.
We reserve the right to refuse any images that we are unable to reprint for legal reasons. We reserve the right to use any images you supply to us or for promotional purposes. We will not use any images you supply for resale. We may from time to time want to take quality photos of some orders and we reserve the right to display your order via our website and social media for quality and display purposes.
By ordering with us or using our website www.scentinabox.co.uk you are agreeing to our terms and conditions – it is down to the individual ordering to read these before placing the order. If there is anything you are unsure about please get in touch – our team are friendly and always happy to answer any questions you may have!
We are fully insured by Direct Line for our business with Public Liability.
When starting a subscription we do have a cut off period (15th of the current month) to receive the upcoming ‘SCENT OF THE MONTH’, after this date you will receive the following months ‘SCENT OF THE MONTH’.
All subscription boxes will be shipped on the 1st of each month.
Recurring subscription payments will be taken on the last day of the month so we can ship on the 1st of each month, unless subscription is cancelled.
Subscription is auto renewal which will be taken out by the debit card you provided. If payment is unable to be taken your subscription box could be delayed. You can cancel your subscription at any time, with a minimum 5 days notice.